REFUND POLICY
What you can get back, and what you cannot.
We are committed to delivering research and support services with professionalism, transparency and regulatory compliance. Where a client is genuinely dissatisfied due to unforeseen circumstances, they may contact our support team for redressal.
Arvind Maruti Desai, Proprietor of Samarth Trade · SEBI Reg. No. INH000028060
REFUND AND CANCELLATION POLICY
The policy in short
Refunds are governed by the SEBI (Research Analysts) Regulations. They relate to the service period you have not used — never to how an investment performed.
Refundable
- Fees for the unexpired period of a subscription, issued on a pro-rata basis, as required by SEBI RA Regulations
- Proportionate fees where research services are terminated early, by you or by us
- Cases of genuine dissatisfaction arising from unforeseen circumstances, taken up with our support team
Not refundable
- Services that have already been utilised
- Long-term investment services and basket portfolio services
- Losses incurred on investments made on the basis of research reports — these cannot be claimed under any circumstances
- Anything tied to market performance or investment outcome
While we strive to provide quality recommendations, our research reports carry no assurance of profit or return. Refunds are unrelated to market performance or investment outcomes.
BEFORE YOU PAY
What every client must do
- Carefully review all information about the services offered.
- Read and accept our risks, disclosures and disclaimers, terms and conditions, privacy policy and this refund policy before making a payment.
- Understand that losses incurred on the basis of research reports cannot be claimed under any circumstances.
Need help with a refund?
If you are dissatisfied with a service, or wish to discuss a possible refund, contact us. Our support team will guide you through the process and make every effort to resolve concerns fairly. Support runs 10:00 AM to 5:00 PM on working days.