GRIEVANCE REDRESSAL
If something has gone wrong, start here.
Every complaint is acknowledged and worked on directly. If we have not resolved it within 7 working days, or you are not satisfied with our response, you have a clear route to SEBI — and using it does not require our permission.
HOW IT WORKS
Raising a complaint
Write to us first. Keeping it in writing gives both sides a record, which matters if the matter later goes to SEBI.
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Send us the complaint
Email or call us with what happened, when, and what you would like resolved. Include any payment reference or report date that is relevant.
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We acknowledge and investigate
Your complaint is logged and taken up by the compliance officer. We may come back to you for clarification.
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Resolution within 7 working days
We aim to close the matter within 7 working days of receiving it. Where a complaint needs longer, the Investor Charter commits us to redress no later than 21 days.
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Escalate to SEBI if unresolved
If 7 working days pass without resolution, or the response does not satisfy you, take it to SEBI through SCORES or SMART ODR. Details are in the escalation matrix below.
Contact for complaints
- Customer support head
- Arvind Maruti Desai
- samarthtraderesearch@gmail.com
- Phone
- +91 75887 75228
- Working hours
- 10:00 AM to 5:00 PM, holidays off
- Registered address
- Office No. 406, City Space, S. No. 198/1A, Nagar Road, Pune, Maharashtra 411014
SEBI REGISTRATION DETAILS
Who you are complaining about
Quote these details in any complaint you file with SEBI or BSE, so it reaches the right file.
- Registered entity name
- Arvind Maruti Desai, Proprietor of Samarth Trade
- Trade name / website
- www.samarthtrade.com
- Type of registration
- Research Analyst
- SEBI RA registration number
- INH000028060
- BSE RA enlistment number
- 7253
- Registration date
- 11 June 2026
- Official SEBI research analyst list
- Verify on sebi.gov.in
- Official BSE registered RA list
- Verify on bseindia.com
ESCALATION MATRIX
Who to contact, at each level
Samarth Trade is a proprietorship, so every role below is held by the same person. The matrix is published in the format SEBI prescribes.
| Designation | Contact person | Address | Contact number | Email ID | Working hours |
|---|---|---|---|---|---|
| Customer Care | Arvind Maruti Desai | Office No. 406, City Space, S. No. 198/1A, Nagar Road, Pune, Maharashtra 411014 | +91 75887 75228 | samarthtraderesearch@gmail.com | 10:00 AM – 5:00 PM (holidays off) |
| Head of Customer Care | Arvind Maruti Desai | Office No. 406, City Space, S. No. 198/1A, Nagar Road, Pune, Maharashtra 411014 | +91 75887 75228 | samarthtraderesearch@gmail.com | 10:00 AM – 5:00 PM (holidays off) |
| Compliance Officer | Arvind Maruti Desai | Office No. 406, City Space, S. No. 198/1A, Nagar Road, Pune, Maharashtra 411014 | +91 75887 75228 | samarthtraderesearch@gmail.com | 10:00 AM – 5:00 PM (holidays off) |
| CEO | Arvind Maruti Desai | Office No. 406, City Space, S. No. 198/1A, Nagar Road, Pune, Maharashtra 411014 | +91 75887 75228 | samarthtraderesearch@gmail.com | 10:00 AM – 5:00 PM (holidays off) |
| Principal Officer | Arvind Maruti Desai | Office No. 406, City Space, S. No. 198/1A, Nagar Road, Pune, Maharashtra 411014 | +91 75887 75228 | samarthtraderesearch@gmail.com | 10:00 AM – 5:00 PM (holidays off) |
On a small screen, scroll the table sideways to see every column.
SEBI GRIEVANCE PLATFORMS
Escalating beyond us
If your issue is unresolved after 7 working days, or the response is unsatisfactory, take it directly to SEBI. You do not need to inform us first.
SEBI toll-free helpline 1800 22 7575 / 1800 266 7575
SEBI regional offices Find the office nearest to you on the SEBI contact page.
IMPERSONATION AND FINANCIAL FRAUD
If someone is impersonating us
Fake groups, cloned websites and accounts using our registration number are a known pattern. If you have been approached by one, or have already paid money to one, report it — do not wait for us to respond first.
Then tell us as well, so we can flag it to SEBI and to the platform hosting it. We will never ask for your trading, demat or bank login credentials or an OTP.